Policies and General Information




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Guest comfort and satisfaction are our priority at Perth Manor.  Please review the following and do not hesitate to ask for any further information regarding your stay with us! 

Rates 

Rates are quoted in Canadian funds and are based on double occupancy; a $20 charge plus HST applies for each additional guest in rooms that accommodate more than two guests.  A discount does not apply if only one guest stays in the room, or if guests opt out of or miss breakfast.  Extra guests can be accommodated in the Victoria Suite (two twin beds), the Robert Lyon Suite (pull-out double couch) and on cots in the Haggart Room and Wilson Room. 

Reservations 

A valid credit card number is required to confirm all bookings.  Perth Manor Boutique Hotel accepts all major credit cards.  Once you check-out, this information drops off our system – we do not keep your credit card information past your reservation date.  We will only charge this credit card number if you cancel with less than 48 hours notice or you are a ‘no-show’. 

Cancellation Policy 

Perth Manor Boutique Hotel is an intimate property with a limited number of unique rooms.  We depend on secure, advance reservations for the success of our business.  Please notify us as soon as possible if you need to change or cancel your reservation so we can maximize our ability to rebook the room. 

Cancellations received with less than 48 hours notice prior to 3 p.m. on date of arrival, will be charged the full rate of the reservation plus HST on the credit card provided to secure the reservation.  If we are able to resell your room, we will not charge you the cancellation rate. 

Check-in and Check-out 

Our check-in time is between 3 and 9 p.m.  Early and late check-ins can generally be accommodated if we know in advance.  Dropping off luggage prior to check-in is possible if arranged in advance. 

Check-out is 11 a.m.  A late check-out of noon is possible only if arranged in advance.  Check-out after 12 noon is only available when arranged prior to check-in and is charged at $25 + HST per hour or any part of. 

Smoking/Vaping 

As we are a small, intimate property, Perth Manor is completely non-smoking including guest rooms, all common areas, the terrace and front door entry.  Smoking is only permitted on the grass areas of the property by the lower garden – please check with staff for clarification, or the sidewalk.  Please dispose of cigarette remains in receptacles provided and not on property grounds.  If smoking or vaping in a guest room occurs, a charge of $250.00 plus HST will be added to the bill to cover commercial cleaning costs required. 

WIFI 

We are wireless!  Complimentary High Speed WIFI service is provided throughout the Manor and on the Terrace.  You will require the hotel password which can be found in your guestroom – beside the telephone is a card with the code printed in red. 

Telephone Calls 

Each guest room is equipped with telephone and private voicemail.  Please notify any potential callers of your room extension so they can reach you directly after hours.  Local and long distance calls within North America are complimentary. 

Parking 

We have plenty of parking for up to 15 vehicles on property at no extra charge.  Up to two trailers and larger vehicles can be accommodated on a first come first served basis.  

Alcohol 

Perth Manor is fully licensed.  Our Conservatory Bar is available from 4:00 p.m. to 7:00 p.m. daily, or by prior arrangement, or by dialing ‘0’ from your room or our front desk.  As per current Ontario laws, no alcohol is available before 11 a.m.  You are welcome to have your own liquor in your guest room, however public areas including the upstairs sitting area, main floor, terrace and gardens are all licensed areas – to drink in these areas you must purchase alcohol through us.  There is ABSOLUTELY NO DRINKING permitted in front of the Manor or in the parking areas.   We appreciate your cooperation in these matters. 

Cyclists 

We are certified bicycle friendly!  We offer secure bike storage at no extra charge.  Bicycles may not be kept in your guest room.  Please ask us for our excellent area maps detailing cycling routes in the area ranging from 15 Km to 95 km for the more advanced.  Bike rentals are available in town from Heritage Bikes.  We would be happy to connect you – just ask. 

Privacy 

At Perth Manor we respect your privacy and do our very best to protect it.  We do not hand out or sell your contact information to any third party company or individual.  Credit card information drops off our computer system after you have checked out.  We do have a mailing list, but only include your email address when you request us to.  This list is exclusively used to promote our musical events and special event dinners – we do not sell, trade, or give out your address to any other company or list.  If you book through a third-party travel agent (ex. Booking.com or Expedia or any of their subsidiaries) please be sure to consult their terms and policies as those are outside of our control.